COMPETITION DETAIL

Hi Pippikat! Thank you so much for the information shared here. Will you please have your studio director get in touch with me, so I can find out which venue you attended this year? I want to check in with my team to see if we are going back to this venue, and to see what we can do in the future to avoid you feeling cramped, and having to exit the dressing area for hair and makeup changes! My production team may be able to help fix this for the future very easily. I'm happy to see that you had a great experience outside of the venue. Hoping to hear back! Becky Lundy - Concierge Director/Diversity & Inclusion

Hello MermaidShell! Thank you so much for your review! I appreciate that you noticed how caring our staff is, our fair judging, and our efforts to make all feel welcome! We are beyond proud of our Rising Star division and our Gender Inclusive titles. Being a place where all dancers can feel seen and safe in their dance journey is important to us. Thank you for noticing, and I hope we see you for 2025! Becky Lundy - Concierge Director/Diversity & Inclusion

Hello Krtz93! Thank you for letting us know about your experience. There are some concerns I have about the things you have listed. There are some reasons why we would go out of order (last minute changes/injuries, costume malfunction, etc.), but our app/projector screen/tvs around the venue should all display the dance that is on next. We added this to help everyone know where we are. If you ever have concerns about entries going out of order, you can always talk to one of our onsite staff! I'm sure they would be happy to explain. We also allow our judges to bump dances up that they believe should be in a higher level. We've gotten a lot of praise about this over the last few years, so I am concerned if this wasn't happening at your event. I would love to learn which event you went to, and speak to your studio staff regarding the event. We don't want anyone to walk away feeling discouraged. Our common goal at competitions is to help the dancers learn and grow while also providing an organized and exciting experience for all! Please feel free to have your studio director reach out to me! Becky Lundy - Concierge Director/Diversity & Inclusion Concierge@StarQuestDance.com

Hi Nbmom25! Thank you for taking the time to write a review for us! We love that our staff made such an impression on you! Can't wait to see you for 2025! Becky Lundy - Concierge Director/Diversity & Inclusion

Hi Claredances! Thank you so much for your review! Running on time is something we take very seriously. "Always On Time" was our tag-line years ago, and we do our best to uphold that to this day. We appreciate you noticing our efforts, and we hope to see you in 2025! Becky Lundy - Concierge Director/Diversity & Inclusion

Hello Danceparent12, I am very concerned about the experience you described. Judging is very important to us, and having solid critiques you can use to help your dancers grow is a top priority. I would love to learn more. Please feel free to contact me, so we may look further into this. Have you competed at a StarQuest event in the past when there was not an Auditor present? I will have to look further into this, as the Audit position has been a standard for us since we first started in 1993. It is a position we would never neglect as Judging is something in which we take great care and pride. I'd be happy to discuss this in more detail! Please reach out to me! Becky Lundy - Concierge Director/Diversity & Inclusion Concierge@StarQuestDance.com

Hi Paytonrrayanne! Thank you so much for your review! It is always our goal to have one of if not the friendliest staffs in the industry, so you noticing this means a lot to us. We also work hard and create protocols to ensure judges are happy, fed, and unbiased when they see your performances. I hope we get to see you again for the 2025 season! Becky Lundy - Concierge Director/Diversity & Inclusion

Hello SDDM! Thank you for letting us know about your experience! Although we are not returning to San Diego for our 2025 season, I wanted you to know that we miss our San Diego studios very much! We have made significant improvements to our StarQuest app. We also have a website that parents and studio staff can use to download media directly to your computer! Please contact me if you would like more information about this! Our hope is to return to San Diego in the future, so please keep an eye out for potential 2026 dates this spring! We hope to see you again soon! Becky Lundy - Concierge Director/Diversity & Inclusion Concierge@StarQuestDance.com

Hey AMTXDynamicdance! Thank you for your review! We appreciate that you notice our communication, and how we strive for fairness. I am so sad to hear about your experience with this staff member in Galveston a few years ago! Even 1 experience like this at one of our events is enough to look into! We do our best to hire a road staff that is professional, and cares deeply about creating an incredible experience for our dancers, teachers, and studio staff. I would love to learn more about this interaction you had. Please feel free to reach me at Concierge@StarQuestDance.com.

Hi Jamilynn3000! Thank you so much for your review! We are planning on giving even more awards for 2023! For example, we are separating our Nova and Classic titles to give even more opportunity for recognition. We take pride in being able to help studios have a great time onsite, so hearing your Event Director was helpful is a huge compliment! I’d love to praise them! If you have time, will you send me an email with the event you went to, so I can share your feedback? Please let us know if there is anything you need, and I hope we see you next time! Becky Lundy Concierge Director/Diversity & Inclusion Concierge@StarQuestDance.com

Hello Danze1, Please reach out to me about your experience with us. It is important to me to know which event you attended, so that I can look into these things. We make a point to make sure our staff and judges know that it doesn't matter if you bring 1 dance or 100 dances, we are dedicated to fairness across the board. If you experienced something different, I would love the opportunity to see what happened. It is also important to me to look into the title situation you've described. We currently have 2 levels of titles. Elite Dancer is our title for the Elite or Select level of competition. Our Classic and Nova level dancers compete for the title of Emerging Artist. For 2023, we plan to make the Nova level it's own title. If your dancer was in the Nova level for solos, but was up against Select level dancers, this is definitely something that needs to be rectified! Please have your studio director contact me at their earliest convenience. email: becky@starquestdance.com. I look forward to hearing from you or your studio. Becky Lundy - Concierge Director

Hi ElleB! Thank you so much for your review! We do our best to monitor the judges throughout the weekend to make sure they are giving the best feedback, as well! I'm so happy your studio enjoys the events! Please let us know if there is anything you or your studio needs for the future, and I hope I see you next time! Becky Lundy - Concierge Director

Hello Notyouraveragedancemom, I would love to talk more with you about this. Many studios handle competition fees differently, so we keep our fees on the studio side of things, so that people do not get confused. We trust our studios to make decisions about fees for their families. This is also, as we understand it, an industry norm. It does sadden me that you perceive this as us being dishonest, but I also understand that as a parent, you have to do what is best for your family. Our door will always be open to discuss these things with you, or if you choose to return in the future. I hope you can still look back on the experiences you've had with us cherish the memories of your dancer performing on our stage. I do recommend reaching out to your studio directors if you feel you have been wronged in any way, or to us to discuss this further. Though you may disagree with our current protocols, we are always open to feedback. Becky Lundy - Concierge Director

Hello danceislifealways, Please give me a call! It is important that I dig deep into your issues as the Lead Concierge at SQ, but also as a black woman in this industry. Prejudice and racism is not tolerated at our events in any way. If we have judges that are scoring based on racial bias, I need to know who they are, so I can investigate much further. Thank you so much for bringing this to our attention! My information is below. Please get in touch with me ASAP. I also want to talk about your scores and critiques. Our judges are trained to score based on 45% technique, 45% performance ability, 10% choreography/appropriateness. If this isn't reflected in the scores and critiques, I definitely need to track this down. Although it may feel awkward to talk about, I would appreciate the opportunity to fully understand what happened at this event. Becky Lundy (Lead Concierge) becky@starquestdance.com 919.363.2900

Hello honesty, Thank you so much for your feedback, we take every review very seriously. I would love the opportunity to talk with you if you are willing to dig deeper into your concerns. We always want to improve and this is a golden opportunity to take advantage of that. I can also share a few facts to clarify several topics listed to ensure you have accurate and truthful information. Please call me or email me to set up a time to talk. Becky Lundy (Head Concierge) 919.363.2900 becky@starquestdance.com

Hello DanceMom123, I am sad to hear that you will no longer be joining us. As heartbreaking as it is to hear, I would appreciate speaking with you about your thoughts. Direct feedback is the best way for us to address and change things for the future. Judging is something we take very seriously. We check in with the judges often, and address any concerns with them after each segment. Do you have specific entries you are concerned about? Did you share these concerns with your director? Please, at your earliest convenience have your director give me a call! It is important to me to investigate these entries, and escalate the concerns, so we do not continue a trend if this is the case! I also do not want you to think I am avoiding the awards! Getting specifics on this will, also, help us move forward. We create new designs for our awards every offseason, so this feedback would be greatly appreciated, as well. Please let me know if you or your director has time to talk next week. Becky Lundy (Head Concierge) Becky@StarQuestDance.com

DanceParent10, Thank you for sharing your experience, so I can immediately touch base with my team. Can you share which event you were competing in? Venue staff not wearing masks is absolutely not something we condone. Mask wearing is not optional to us, ever! Was this brought to the attention of the SQ staff onsite? While block scheduling has been different, judges should not let this affect their scores. We check in with them often about the performances, and check their critiques multiple times a day. The judges critiques should give all of the insights on why the judges scored the way they did. I would love to speak with you more about this aspect of your review. While I agree that judging can be different from week to week, as every judging panel is different, technique is 45% of the overall score and every entry should be treated this way! I understand if this event is the last experience you will have with us, but I would appreciate the ability to discuss this further, so I can address these concerns for the future, and bring more specifics to my executive board. All feedback is an opportunity for us to grow and learn. Please have your director get directly in touch with me. Becky Lundy (Head Concierge) Becky@StarQuestDance.com

Hello dancecomplifesince2005, I am very concerned about this! I absolutely want to make sure we have the correct information to move forward, so the correct top scores are given! Which event were you attending? Did you or your director bring this up to the Tour Manager? I would appreciate the ability to look further into this. We triple check our work, but it is imperative to me to find where this went wrong, and make the necessary adjustments with my staff. Please get in contact with me, so I can find out what happened! Becky Lundy (Head Concierge) Becky@starquestdance.com

Hi midancemom, Thank you so much for sharing your experience with us. I would love to know more about the ceremonies of your weekend. We want to make sure we have the right balance of recognition for the kids, and the awards not being too lengthy. Gaining more information about this can help us as we enter training for the 2020 season. It will mean a lot to hear your feedback. Becky Lundy (Head Concierge) 919-363-2900

Hi nmkdancer, Thank you so much for your review! It means a lot to us. What event does your studio attend for SQ? Positive feedback about venues can help us make sure we continuously come back. It isn't always easy to find places with an excellent layout for quick changes. I'm so happy you also appreciate the judging! It is important to us to make sure our judges give you as much information as possible to help your dancer improve. We hope we are getting the opportunity to see you this year! Becky Lundy (Head Concierge)

Hi Jackson5, Wowza indeed! While it hurts to read reviews like this, it is vitally important for me to learn more about your feelings about the events you've experienced. I am especially concerned about your feeling that the staff has been impolite. We hire people who we believe have the need to serve others as well as being capable in their positions. Have you shared your concerns with your Studio Director? Please have them give me a call at your earliest convenience. Our hope is to continue improving, and your feedback may be helpful in doing so. Becky Lundy (Head Concierge) (919) 363-2900

Hello BD123, I'm sad to hear that you will not be returning this year. We put our media package in place to lessen the cost of photos and videos for all families. Video and photo prices were getting difficult to keep down, but this way, we can offer a way lower price for all, and everyone gets everything. Have you spoken to your studio concierge about the media package yet? Please give us a call, so we can make sure you have all of the info! There are features that may help save your families some money. We would love to host you again! We may be able to help you find a way. (919) 363-2900 Becky Lundy (Head Concierge)

Hi Heather, Thank you so much for your review! We are glad you and your dancers had a great time! Our staff strives to make sure that the event is a blast for every single performer. Thank you for sharing your feedback and for joining us for the holiday​ weekend! Hope to see you next time! Becky Lundy (Head Concierge)

​Hello proppop, Thank you for giving feedback. It doesn't feel good to get comments like these, but it is important for us to grow from all input. Giving you and your kids a great competition experience is our primary goal. I would love to learn more about why you feel this way about the value of our events. Please have your studio director give me a call about your concerns. 919-363-2900 Thank you. Becky Lundy (Head Concierge)

Hey Irb! This is Becky! I'm still here!! I'm working in the office helping to inspire the Event Concierge team, but I'm sorry to have missed you this year. Sad that you were unable to see your video friend this year. With competition season being only 6-8 months out of the year, many of our road staff are unable to come back. Your experience with the Judges and Nova level concern me​! Have you shared this with your studio director? I would love to hear more about your experience at the event this year. Please have your studio director get in contact with me as soon as possible. 919-363-2900 | becky@staquestdance.com Becky Lundy (Head Concierge)

Hi Rob, Please give me a call or have your studio director give me a call as soon as possible. I want to make sure I get you an answer to the question you had! We pride ourselves in every staff member being able to answer any rules related questions, so learning more about your experience is incredibly important to me and will help my staff grow. I look forward to speaking more about this​ with you. Office: 919-363-2900 ext 8220 concierge@starquestdance.com Becky Lundy (Head Concierge)

Hello Shays, Thank you for your feedback. Your message concerns me. It is imperative for me to learn more about your experience with our staff. Please have your studio director contact me directly. We hire our team keeping in mind that they should all be the type of person that is dedicated to the service of others, and it sounds like you did not experience this. I hope to​ hear from your director soon. concierge@starquestdance.com Becky Lundy (Head Concierge)

Hi dantarr, Thank you for your kind words! We are happy that you hold us in such strong regard. Hope to see you back on the stage soon. Becky Lundy (Head Concierge)​

Hi bakerbaker, Thank you for your review! Our primary goal is to create an event where all you have to do is walk in​, and focus on your kids. I'm so excited that you had such a great time with our staff, and that our judges met your expectations. Thanks again, Becky Lundy (Head Concierge)

Hi Gwen and Gwen's husband, It is possible that the employee you are mentioning is still with the company! We have four events running simultaneously almost every weekend, so your preferred stage manager may have just been at a different SQ city. Our work is also seasonal. Our competition season spans from January through May with World Finals following. This leads to some staff members only being able to complete 1 season as they find other employment. I hope to learn more about your interactions with the staff. Our staff's experience is important to us, as well. Them having a good time helps the kids have a good time. I would like​ to learn more about your experience. Did you share this experience with your studio director? Please have them give me a call or send me an email at their earliest convenience! (becky@starquestdance.com) Thanks for your feedback. Becky Lundy (Head Concierge)

​Hi Cdancer01, Thank you for writing in. Your review is of great concern to me. It seems like this past year we didn't hit the mark for you on all counts, as we used to. Which event did you attend? Did you share your concerns with your studio director? Please have them give me a call! It is essential for me to look into your experience, so I can fully understand your concerns onsite with levels, awards, and the dressing room space. I hope to hear from them soon. Learning more about these things may help me give some insight into why some of these things may have happened, and possibly help us improve for you and other dancers in the future. Becky Lundy (Head Concierge) (919) 363-2900.

​Hi racheee, Your review is one of the worst things we can hear from a dancer. We have one of the largest staffs in the industry so that there is always someone available to help you when you need it, and that should always include the dancers. What you have described is the complete opposite of the way we want you to leave feeling from an SQ event! It is so important for us to learn about these things, so we can stop them from happening in the future. Please please have your studio director contact me about your experiences. I'll be able to share with them how we will coach our staff to make sure this never happens to you or any other dancer again. Your director can call the main SQ phone number, and ask for Becky. Thank you for your feedback! We need to hear the good and the bad, so we can make sure we are creating the best environment for everyone. Becky Lundy (Head Concierge)

Hi Ayoungblood, Thanks for the feedback! It is exciting to know that you appreciated our staff and judges. Creating a positive environment for all dancers is important to us. That positivity should extend to the critiques you take home. We are thrilled that you feel like your critiques will help you grow, and kept you uplifted. Can't wait to see you next time! Becky Lundy (Head Concierge)

Hello Jgreen, I’m happy you mentioned something about your interaction with our staff on site. When a team member of ours does something outstanding (as I believe they often do), the last thing they should be thinking of is 'a review'. We hire people who do what they do because they love what they do. No reciprocation required. Period. I’d like to think that the intention of the Road Warrior was sincere, but what you describe sounds like it has been received as the total opposite. I’m sorry that moment tainted your experience of the event. Would you be willing to share details about your experience? Your feedback will help me and the SQ leadership team better coach our office & road staff on scenarios like this. I welcome you to email or call me. Thanks again for your feedback, I want to make sure no other guests feel the way you felt at the end of the event. - Becky (Head Concierge) Becky@StarQuestDance.com (919) 363-2900 x 8220

DiamondDance, Thank You for your feedback. Every review we receive is taken into account when we plan the systems and protocols that help cultivate great teams and experiences. We pay close attention to environment and culture and I believe this sets the stage for the consistently positive experiences our dancers receive. I’m disappointed upon reading your perspective. It sounds as if working with us was not in sync with your expectations based on your performing experiences. Your words are in conflict with the core intention of the company and reflect the opposite of the culture our staff and guests’ experience. For a seasonal business, we enjoy a high rate of returning road warriors. There are also multiple Road Warriors who have been elevated to our leadership team over the years. It is these future leaders who enhance the experience for our staff and create great memories for our guests year after year. I sincerely hope you contact me directly with specific thoughts on how you think we can improve. Respectfully, Becky Lundy, Head Concierge StarQuest, Becky@StarQuestDance.com

Hello Lmo78, Thank you for your feedback! It sounds like you mostly had a great time, but had some confusion. What about the scoring for Nova and Classic levels confuses you? I would appreciate learning more from you, so we can possibly make things easier for everyone! Can you have your studio director check in with me about your concerns? Email: becky@starquestdance.com I will also check in with my road staff about the incorrect videos being played during awards. This feedback will help our staff grow! Thank you so much! Becky Lundy (Head Concierge)

Hi Sara, So happy our team could help you and your team start the competition season off with a bang! Helping dancers grow is one of the most important aspects of competition to us, and it seems like we hit the mark for you all. I'm happy that you noticed the timeliness and positivity we strive for and shared by other studios. We try to present an atmosphere that promotes support from all of us, and it is great that your dance community shares that! Hope to see you and your team again in the future! Becky Lundy (Head Concierge)

Hi Devynne! We are so excited that you had a great experience with our staff this weekend! Which event did you attend? I'd love to share your dressing room feedback with my booking department, so we can make sure we continue to give your area the best dressing rooms spaces possible! We are also very proud of our staff who seems to have helped your team and others get off on the ""right foot""! :) Can't wait to see what you and your team bring next time! Becky Lundy (Head Concierge)

Hello Angeline! I appreciate your wonderful recommendation! Our on-site staff seems to have given you a great experience from beginning to end this year. It is awesome that you noticed how important it is to us to run an on-time and enjoyable event. I am thrilled that the media package and judges critique added to your enjoyment, once you got home, as well! I hope we get to see you and your studio family next year, or maybe even at World Finals! Becky Lundy (Head Concierge)

Hi Traci! It is amazing to hear that your family had such a great time at the event! I'm so excited that you found the critiques helpful and uplifting. We have spent years speaking to directors and judges to create a system that will help dancers grow while keeping their spirits intact. Our onsite staff check critiques regularly to make sure you get the best we can give. We also train all of our staff to treat every guest as they would their own family, and I know they take this very seriously. Excited to see what you bring next time! Becky Lundy (Head Concierge)

Hi Ellen, Within 24 hours after the event in Lancaster an executive board member reached out to your competition director to clear up any confusion and offer them additional insights as to how our adjudication process works. We welcome you to reach out to your director for clarity on all the topics you mentioned above. Communication with our studio directors is a #1 priority for us since they act as the official representative of the dancers and parents. Best wishes on the remainder of your completion season. We hope we have the opportunity to host your daughters again in the future. Respectfully The StarQuest Concierge Team

Hi danceislyfeee, Thanks for your feedback. Though getting negative feedback doesn't feel good, I am greatful that you had a chance to voice your opinion so that we can continue to level up for other dancers in the future. I'd like to know what about the event was not to your liking so I can look into what we can make better in the future. I welcome you to have your studio direcotor reach out to me becky@starquestdance.com Becky Lundy (Head Concierge)

Hello LJ, It sounds like your experience last season at my event was not what you expected it to be. We hire our team for their amazing attitudes and ejoyment of the on-site experience. If one of our road teams didn't meet you expectations, I'd enjoy learning more, about it. The best way for our team to get stronger is the feedback from our studios. Would you please have your studio director contact me as soon as possible? Phone: (919) 363-2900 ext 8220. Email: Becky@starquestdance.com Becky Lundy (Head Concierge)

Hi ballerinatheresa, Which event did you all attend this year? I'd like to look further into the scoring. We have a staff member onsite who keeps a strong eye on the scores, and it is important to us that there is a range that reflects the talent of the particular city. I'd love to gain more insights from you about this! Please let me know if you have time to contact me, so I can hear more in depth about your thoughts! Becky Lundy (Head Concierge) (Email - Concierge@StarQuestDance.com)

Hi Star667810! Thank you for your feedback! Is the size of our event the reason why you gave a 3 out of 5? I'd love to learn more about which event you went to, and I'd love to learn what your thoughts would be on limiting the size of the event. This way, I can pass your feedback along to be considered! Let me know if you would be interested in giving feedback!

Hello Showmomma, It is important to me to look further into your concerns! I would really appreciate the opportunity to speak with your studio director about your experience, so I can address everything you've portrayed, and make sure our managers address everything accordingly. I am leaving my office phone number, below. I hope we can touch base soon! -Becky Lundy (Head Concierge) (919-363-2900 ext 8220)

Hello Coffeeguy! Thank you so much for sharing your experience. It seems like you left my competition feeling a lack of care was given to you and your studio. We try to create an environment where the only thing you need to worry about is getting your kids onstage to perform. We hire for personality as well as job experience to make sure we have a group of people who can happily create the experience your kids deserve. Hearing the experience you had makes it sound like we fell short on this for your studio, and that is not ok. Could you please have your studio director give me a call about your concerns? I would love more information about how you were treated, so I can bring it to the attention of my onsite managers. -Becky Lundy (Head Concierge) (919-363-2900 ext 8220)

Hello Janet! What event did you compete at this year? It sounds like you had a very frustrating experience with us. Do you remember the name of the person who helped you? We go into the hiring season looking for people who not only have experience for the job, but who are excited to be in the service of others, and who care about giving great service. Please have your studio director give me a call, it is important to me to look into this! -Becky Lundy (Head Concierge) (919) 363-2900 ext 8220

Hi silvercity21! Thank you for your heartwarming review! The dressing room assignments, critiques, and media package are all things we've put into place to make the parents' and studio directors' lives easier. It is important to us to make sure that when you walk into an event, all you have to worry about is getting your kids onstage. It is great to know that this makes a difference for you and your families! Thank you so much for sharing! - Becky Lundy (Head Concierge)

Hey melissamery, It is so awesome to hear about how Haley has grown up with StarQuest. You and Haley are important members of the Starquest family, and I am so thrilled that she loved her final competition experience with us. Thank you for the great comments about our backstage staff! They are selected during the hiring process based on their incredibly kind personalities, and their tendency towards customer service. The Road Warriors are always working to make your competition FUN, family friendly, and fair. I'm also glad that you appreciate the scope of our judges. When we are assigning judges to cities, we try to ensure that as many styles and genres of dance are encapsulated by their expertise as possible. It is always great to know that their comments were helpful in aiding a dancer's growth. Your comments about our awards and scheduling are also greatly appreciated, Melissamery! Thank you so much for your wonderful review, and for being StarQuest family for the past 12 years. I wish you and Haley a wonderful rest of your season. - Becky, Head Concierge.

Hey Ilovedance22much, Wow... It sounds like you didn't have an awesome experience at a StarQuest event. I would love to know why you didn't have fun. The Road Warriors work their hardest to ensure every competition experience is fun, family-friendly, and fair! Please, feel free to have your studio director reach out to me at becky@starquestdance.com if they have any questions. - Becky, Head Concierge

Hey Dancebear, I'm glad you were finally able to make it to a StarQuest event! Thank you so much for taking the trip, and for your wonderful review. I'm thrilled that you loved the overall event, including our assigned dressing areas, sound system, our upgraded media package, and our incredible road warriors & judges. I'm also happy to hear that our staff were able to help set up a screen to ensure your dancers' privacy - that is the kind of customer-service oriented personality we seek out in our Road Warriors! Looking forward to hosting you again and creating more dance moments with you soon! - Richie, Head Concierge

Hey dancemom0404, I'd like to gain clarity on your comment about technique. At StarQuest, our judges look at the following 4 traits when scoring a routine, which they also talk about in their stream-of-consciousness critiques: Technique, Performance Skill, Appropriateness, and Choreography. Did your director have a chance to listen/watch to the video critiques? The critiques do a wonderful job of reflecting why the judges scored the way they did. In regard to our awards, we wanted to do something unique, which is why we introduced the acrylic awards and pins to take place of the tube trophies that you will so often see. There has been great feedback about them, however, we are always open to suggestions, and if enough people would like to see changes to the awards, it may be worth considering. Thank you for writing in to our Dance Competition Hub profile, it's so important to know how StarQuest may continue improving. Please have your studio director reach out to me at michael@starquestdance.com if they have any further questions about judging, scoring, awards, or about the competition in general. - Michael Ian Cedar, Lead Producer

Hey Dance4ever, Thank you for the compliments about Latoya! I will be sure to pass them along. When we're making hiring decisions for Road Warriors, we search for people who have a caring personality mixed with a flair for customer service. In regard to the media, was there anything specific you were looking for in the dance photos & videos? I would be glad to pass along any constructive feedback to the team to continue improving our in-house photography and videos. It seems like the quality of the media drove you to make this a 1 star review, even though you seem to have loved our staff member Latoya. Would love to know if there was any other reason besides the media, and how we can turn it into a 5 star experience in the future? Have a great rest of your season, and please feel free to reach out to media@starquestdance.com for any other questions or comments related to our media! - Richie, Head Concierge

Hey energie, Thank you so much for the great review! I'm glad that you had such a great experience at the Hackensack competition this year. I'm also thrilled to hear great compliments about my road warriors; when we're hiring our road staff, we search for people who know how to blend a customer-service attitude with a friendly personality. It's wonderful to know that you enjoyed the venue and the judging. In regards to your comment about the dressing rooms, we would have loved to have the other dressing room at the start of the show. Since the Hackensack event is held in a city owned building, we sometimes have to share the space with other organizations. Have a wonderful rest of your season, I look forward to making many more dance moments with you and your dance family in the future. - Richie, Head Concierge

Hey racheee, Ouch. Are there any reasons why you found the competition to be "eh"? It's important to me that I know why you decided to leave 1 star review, so that I may help to continue improving the competition experience here at StarQuest. - Richie, Head Concierge

Hey Stacy, Thanks for leaving a review about your experience at StarQuest! I'm glad that you enjoyed working with my staff prior to the event, but it sounds like you didn't have the best experience once you actually got through the full weekend. Which competition did you attend this season? Our StarQuest events do generally run on time or ahead of schedule, but we don't normally run over 30-45 minutes ahead of schedule on a given day. The events should always feel calm and well-paced, so I'd like to look into what caused your experience to feel rushed. I'd love to look into the event schedule for the competition you attended. Please, have your studio director reach out to me at richie@starquestdance.com so we can further discuss your experience at the event. - Richie, Head Concierge

Hey dancerrr. We are glad that you enjoy StarQuest enough to stand up for us on this forum, and that you have fun at the competitions. It would be great to know your thoughts that you believe we can improve on. I'd love to turn that three star review next year into a five! We can only grow in the right direction with the guidance of our guests! Please reach out to us through our Facebook page if you have any further comments about StarQuest. Have a wonderful rest of your season!

Hey Kimmysmom, I'm concerned about your experience at the StarQuest competition you attended. Which event did you go to? If you could please have your studio director contact me at michael@starquestdance.com I would enjoy the opportunity to learn more about what you and your studio family experienced in more detail. Hearing that the judging was unfair and the staff impolite do not match the values of a StarQuest event. In fact, we work extra diligently to make sure that the judges keep a non-biased set of eyes through the event. At many events, multiple studios win top scores, and in other events sometimes several studios take multiple awards. The outcome depends on the event, the studios & the judges. No two events are ever the same. To make sure everyone does get recognized, however, we have added quite a few non-score based awards & superlatives so that the judges can find opportunities to reward all the dancers for their efforts. Please, have your studio director reach out when they have a chance so we can discuss this. - Michael Ian Cedar, Lead Producer

Hey Nessie, It sounds like you didn't have a great experience at one of our events this year. I'd be interested in knowing which competition you attended and in hearing more from your studio director about their thoughts on judging, and the competition as a whole. The team members at StarQuest take feedback very seriously, so please have your studio director email me directly at michael@starquestdance.com so that we can talk openly about your experience. - Michael Ian Cedar, Lead Producer

Hey proppop, Thank you for taking the time to leave a review. Which event did you go to? It's extraordinarily concerning to hear about the staff coming across as curt. In fact, this may be the first time I'm hearing that comment, so I want to make sure I understand exactly what you experienced onsite so that I can bring it to the attention of the manager of the event. Since we didn't meet your expectations, I'd much appreciate it if your studio director would send me an email directly at michael@starquestdance.com. I would like to learn more about what we could have done to ensure your studio had a better time. Regarding our former photography company, we have parted ways, it is true, however our in-house photographers this year are capable of being at all 4 events we host every weekend, and the photos are consistent, catching stunning dance moments and increasing the quality of the events as a whole. I look forward to hearing from more about your experience so I can address the topics above - Michael Ian Cedar, Lead Producer

Hey Dwalsh, Thank you so much for your great review! It was a pleasure hosting you and The Company Project at the event in Allen, and I am thrilled that you had such a great time at your first StarQuest regional. Thank you for your compliments about my staff, they are really amazing at making sure everyone at the event feels like they are family, while simultaneously ensuring a fluid and smooth run of show. At StarQuest events, it is the norm for us to run on time or ahead of schedule, which helps make those long days feel much quicker. I'm also glad that you enjoyed our new and improved media center, and the livestream! These are just 2 of the ways that StarQuest has upgraded technologically this year, and it's great to hear that you appreciated them. Looking forward to making many more dance moments with you in the future : - Richie, Head Concierge

Hey Taptaptap, I'm concerned that you didn't have a great experience at the StarQuest World Finals in 2017. Which event did you come to, and what exactly happened that shaped the way you view StarQuest now? At StarQuest, we take our studio's feedback very seriously, and have implemented many of the suggestions that have come to us in prior years, including our new video critiques and music upload systems that we implemented this year. Please, have your studio director email me directly at richie@starquestdance.com about the event that you attended, I'd really like to find out what caused you to have a negative experience. - Richie, Head Concierge

Hey Traci, It sounds like you didn't have a positive experience at one of the events you attended last year. Which competition were you at, and what happened? I'd love to talk with your studio director about the improvements we have made to StarQuest since last year, and about what you're looking for in your competition experience this year. Your feedback is so important, it is the only way that StarQuest will continue to grow! I am happy to hear however that your other team members are interested in coming back. I do want to make sure we can give a positive experience on your next visit. Please have your studio director email me directly at richie@starquestdance.com. - Richie, Head Concierge

Hey Charlizetsang, Thank you very much for your wonderful review! I'll be passing along your compliments to my road staff. Next season in Upland, be sure to say hi to some of my team, they love knowing what they can do to make sure your competition experience is the best that it can be. I'm also looking forward to hosting you again at StarQuest 25th Anniversary season in 2018.- Richie Kormos

Dear Chanelle.casteel, Thank you very much for the review! I'm so glad to hear that you had such an amazing time at my event this year! Let's create more great dance moments next year, at StarQuest 25th Anniversary Season. -Richie Kormos, Head Concierge

Dear Emdance19, I'm absolutely thrilled that you had such a great time at my competition this year. If you thought the judging critiques were accurate this year, you are going to LOVE that we are rolling out video critiques next season! I'm also delighted that you loved the road staff. When we're making hiring decisions, we seek out candidates that have outstanding service-oriented personalities, and that have a welcoming and warm heart, so that we know attendees are in the best possible hands on competition day. Thanks for the review! looking forward to creating new dance moments with you and your studio family next year! -Richie Kormos, Head Concierge

Dear Joycesammy_, Thank you very much for your review! I'm delighted that you had such a great experience at my 2017 Galveston Nationals, and I hope to see you again at my 25th Anniversary Nationals next year as well! I'm also glad that you enjoyed the free Master Classes that are offered every day during the nationals, so that dancers can continue to enrich their experience even when they aren't performing on stage! Looking forward to creating new dance moments with you and your studio family next year. -Richie Kormos, Head Concierge

Dear Pgracedance, It sounds like you didn't have the greatest experience at my Nationals. My 6-day all-inclusive Finals experience is indeed an open-invitational, to allow studios that couldn't make it to our Regionals a chance to compete with some of the most passionate studios in the nation. We concluded that creating an open-invitation Finals was the best decision after we looked at most of the major dance competitions in the USA. We found that there were virtually no dancers that didn't qualify to go to nationals. So, we realized that it was no longer necessary to force someone to qualify in order to share the experience at Nationals. It seems that many competitions require the regionals as an additional way to capture more business. I'd love to hear more about your studio's experiences at my 2017 Nationals, so please have your studio director email me directly at michael@starquestdance.com so that we can discuss what you found so underwhelming at the competition. It is my goal and my team's goal to always provide an outstanding experience at every event - Michael Ian Cedar, Lead Producer

Dear Tfrank, Thank you for noticing how consistently early we run. StarQuest takes pride in always running on-time or early (running at the speed of the studios), thanks to the talents of our dedicated and highly-efficient road staff. When we're running very ahead of schedule, we generally notify the studio directors, and work to accommodate for any issues that running ahead may cause if a number is not entirely prepared. We are currently working on finding solutions to put the schedule in your pocket as an app on your phone, so that everyone will be kept up-to-date when we are running ahead. I hope the running ahead of schedule is more appealing than running behind. Please, have your studio director contact me directly at richie@starquestdance.com if they may have any other suggestions! In regards to the photography, KingShots was our primary vendor at StarQuest events this year, and may be contacted at 800-345-FOTO ~or~ 317-241-3686 if you have any concerns. Thanks again for your review, I hope to make more dance memories with you next year at our 25th Anniversary Season - Richie Kormos, Head Concierge

Dear Missmimijo, Thank you so much for the wonderful review! Our team is constantly working to ensure that you and your studio family have the greatest possible experience at my StarQuest events, and to hear that you loved our levels, timeliness, and road staff really means a lot. I'm looking forward to hosting you again, as well! Let's make some great dance memories next season at StarQuest's 25th Anniversary! - Richie Kormos, Head Concierge

Dear March, I'm delighted that you've enjoyed my competitions, and have passed your suggestions to my Lead Producer , Michael Ian Cedar, for further review. We are constantly improving as a competition, just like how dancers are constantly fine-tuning their crafts! At StarQuest, we understand that sometimes accommodations must be made for routines that are simply unable to perform on the same day as they are scheduled for. If a routine performs after the awards ceremony, they are dancing for adjudication only, but if they perform at any point before the awards ceremony, they may still be eligible for top score. And for the photography, our photographs this year were run by the vendor KingShots Photography, and your notes will be considered as we work on our photography plans for next season. In regards to the awards ceremony going out to 30th place, that is certainly an anomaly, but it's dependent on the number of dances in a particular division and age class in that city. There must have been over 100 performers for that division at your event! Wow! I look forward to hosting you next year for my 25th Anniversary; there are plenty more dance memories to make! - Richie Kormos, Head Concierge

Dear Alwaysdancing, Thank you so much for the review, and I have some great news for you! We actually have video critiques rolling out for our 25th Anniversary Season in 2018, AND we are introducing a Music Uploads system online through our registration website. I'm looking forward to making many more dance memories with you and your studio family. - Richie Kormos, Head Concierge

Dear Dddancedad, Thanks so much! Our photography for the 2017 season was run by the wonderful KingShots photography, who are excellent at capturing stunning action shots of dancers. I'll pass along the compliments. See you next year at my 25th Anniversary Season! - Richie Kormos, Head Concierge

Dear Dancemommy - Thank you for your praise on my camera team. We are very fortunate to have team members who are committed to delivering you the best quality of videos of your dancers' entries. Did you know that our road warriors receive over two weeks of training to ensure they are able to tend to all your needs on competition day? I hope to have you again at StarQuest's 25th Anniversary Season, where we will make even more wonderful dance memories! - Richie Kormos, Head Concierge

Dear proppop, Thank you for your review! I appreciate that you, as a dance dad, have invested your time into assisting your daughter and her team with props because that hands-on commitment gives you extra insight into how StarQuest is run. This includes interacting with our road warrior onsite. Thank you for noticing the extra effort our staff puts in to ensure that you're having an exceptional competition experience. When making hiring decisions, one of the factors we consider is personality - to ensure that our team members not only have the temperament but also the customer service aptitude necessary to tend to your needs onsite. I also appreciate your notes on my stage manager - Lori. I will pass along your note to her managers, so she can receive necessary coaching in the future. Thank you again for the unique insight you're able to provide into how StarQuest runs. I do hope that we are able to continue making dance memories with you and your dance family next season. Best - Richie Kormos, Head Concierge

Dear becks, Wow! Thank you for your review! I'm happy to hear that you had such a fun time at my Louisville competition earlier this month, despite it being a little on the warm side. I will reach out to our bookings manager with your note, and inquire about air conditioning options for future seasons. I reapply appreciate you mentioning how my staff went above and beyond to make sure you and your teammates had a memorable experience! Hope to see you next year at StarQuest's 25th Anniversary Season! Yours Sincerely - Richie Kormos, Head Concierge

Hi mcriss, Thank you for your not on Julian, our emcee! He is a much loved part of the StarQuest family, and we're grateful for the energy he brings to our awards ceremonies! I will pass along your praise to his manager. Best - Richie Kormos, Head Concierge

Hi shannanah! Thank you so much for your review! It's our pleasure to deliver you an amazing dance competition where you and your peers can shine, and it warms my heart to hear your appreciation for the experience. We can't wait to celebrate your talents at Finals either! See you soon! Best - Mariel, StarQuest Social Media Concierge

Dear jlballet - Thank you for this review! It's always nice to hear that our reputation precedes us. At StarQuest - we pride ourselves in producing a high-caliber dance competition for you and your dancers to enjoy, and I am grateful that is what you experienced at my Syracuse competition earlier this month. I appreciate you noticing how we take studio feedback into consideration when deciding on venues at which to host StarQuest. As an attendee, you may notice nuances we do not pick up on when picking venues - like your dancers walking upstairs in tap shoes - that factor in to where you bring your dancers to perform. I also appreciate your notes on the on-site road warriors, including Becky. The staff receives over 19 days of training to ensure that they are ready to go the extra mile (or carry a Dream Duffel here and there) to make sure your dance competition experience is stress-free. I will pass along your observations about our Stage Manager so that they can receive the proper coaching and guidance on her next competition weekend. I am glad that you and your dancers find our stream-of-consciousness critiques helpful! Did you know that we require our judges to undergo an extensive audition process prior to being selected as a StarQuest judge? This gives us the confidence that the judges adjudicating your routines can provide the best possible feedback for your dancers (and your) hard work! Thank you again for your review! I hope that you have a wonderful rest-of-season, and that we have the opportunity to make more dance memories with you in 2018! With Kindness - Mariel, StarQuest Social Media Concierge

Hello kickitoutdancestudio - Thank you for your review! It means a lot to hear that your new team had a wonderful experience at my Detroit I regional earlier this season - and left with the motivation to continue working on their craft! Thank you for your feedback on the StarQuest staff. Part of delivering a top-notch dance competition experience from the second you begin inquiring about bringing your dances to StarQuest to when our concierges follow-up with your after the competition weekend. Thank you for noticing how on-time we are! Did you know that it takes two weeks and 4-5 people to crate the schedule, to ensure the show runs smoothly and on-time (or even early!)? It's touches like this, and assigning dressing room space to each studio, that lead to StarQuest delivering the dance competition experience you deserve. Levels are a constantly evolving factor in the dance competition industry, and I will pass that note - as well as your request for a competition in the Lansing, MI area - to my executive board. Did you know that we also have a competition in Grand Rapids? In addition, if you have any venues at which you'd like to see us host a competition in Lansing, or ideas how to break down levels further - please feel free to reach out! Thank you again for your feedback! I love forward to hopefully making more dance memories with you next season! Best - Mariel, StarQuest Social Media Concierge, mariel@starquestdance.com

Dear keckmann - Thank you for your review! I especially appreciate your comments on my staff! When making hiring decisions, StarQuest looks to bring on team members who not only are not only passionate about helping others, but also have outstanding customer-service oriented personalities to ensure your dance competition experience is a good one. Thank you for noticing how our awards ceremonies run as well. At StarQuest, we know the Experience is the Real Award, and part of that experience is holding an awards ceremony that recognizes your dancers' accomplishments without feeling drawn out. Thank you again for your review. I hope you and your dancers have a great rest-of-season, and we continue having the opportunity to be inspired by you in 2018. With Kindness - Mariel, StarQuest Social Media Concierge

Dear Stillani - Thank you for your notes on my Seattle regional earlier this month. I appreciate your comments on the staff and my emcee. A large part of delivering a flawless competition experience rests in the hands of the StarQuest road warriors. Thank you for noticing our judge's special awards, and for recognizing - like us - their importance in making dancers feel valued and supported, as well as how 1st Place winners competing at all levels receive gift certificates for their accomplishments on stage. Dance competition days can run long, and the StarQuest team makes their best effort when constructing the schedule so that late nights (and early starts) affect the smallest number of dancers possible. As for our judges, we make our best effort to ensure judges are never in the same city two years in a row - which means fresh eyes for your routines. I am grateful that you found the notes given in the critiques to be helpful for your daughter, even if the scores weren't what you expected. If you wouldn't mind, please have your studio director contact me so that we can discuss your scoring concerns. We do indeed encourage our judges to use the entire scoring range, but if you feel that the critique did not back up the score, that is something I'd like to look into personally. Wishing you a great end-of-season, and looking forward to seeing your dancer shine in 2018! With kindness - Mariel, StarQuest Social Media Concierge

Hi idance2 - Thank you for your review! I'm happy to hear you had such a good time at my competition, and with my team member, Jamie. We love having her as a part of the emcee team at StarQuest - and I'll let her manager know you think she's the sweetest! It warms my heart to hear you and your dance family are already looking forward to Finals and next season! See you soon & keep on dancing! Best - Mariel, StarQuest Social Media Concierge

Dear amydance - Thank you so much for your review! I am overjoyed that your experience at my Ft. Lauderdale regional alst weekend went above and beyond your expectation. It's our goal to help you create lifeline memories on competition day, and that begins with our staff. When making hiring decisions - we not only recruit team members with exceptional, service-oriented personalities, but we hire those who we can trust to deliver you a flawless competition. Thank you for noticing that we assign dressing rooms! Part of delivering a stress-free competition experience includes making sure all studios have a designated place for their dancers to get ready, as well as coordinate backstage traffic. At StarQuest - you are more than just a studio number, you're a member of our dance family - and that means constantly working to make sure you feel like it! Also, thank you for noticing the caliber of talent brought to StarQuest! We are impressed, season-after-season, by the studios who choose to share their passion on the StarQuest stage. Thank you again for your review! Wishing you an excellent rest-of-season! Best - Mariel StarQuest Social Media Concierge

Hi abbs - Thank you so much for your review! My team had THE MOST fun hosting you at our first 2017 Detroit Regional last weekend. It's important to us at StarQuest that you and your dance family have as much fun off-stage as you do when you're performing on-stage. I will let our merchandise manager know that you love the StarQuest boutique - she's always looking for trendy items for you to remember your day by. Thank you for letting me know about your interactions with my team members backstage. At StarQuest - when making hiring decisions - we look for outstanding service-oriented personalities. Recently, a team meeting was called to reinforce the importance of positive guest interactions on the overall competition experience. Just like you in the studio - the only way we can improve is by receiving notes - so thank you! Wishing you an outstanding rest-of-season, and I hope we get to have more dance fun with you next year! Best - Mariel, StarQuest Social Media Concierge

Hello mtm - Thank you for your review! I'm happy to hear that you and your daughter had such a fun weekend at StarQuest and that she's already looking forward to performing with us again at Finals! I appreciate your notes on my tour staff. We recently held a team meeting where Michael Ian Cedar - StarQuest's Lead Producer - reinforced the importance of interacting with all guests in a positive, respectful manner. Thank you again for your review. I hope that we have the ability to build more trust in our staff and continue to make memories with your family next season! With Kindness - Mariel, StarQuest Social Media Concierge

Dear danceparent1969 - Thanks so much for your review! I'm overjoyed to hear that you and your family had such a great time at my Buffalo regional last weekend! I will pass along your shout out to Becca and VJ's manager. We are grateful to have them as a part of the StarQuest family - for both their fun personalities and their helpfulness on-site. At StarQuest - we hire team members with not only a strong aptitude for customer service but also a welcoming attitude, so we know our attendees are in the best possible hands on competition day. Thank you again for your review, and I hope we get to continue making dance memories with you in Buffalo next season! With Kindness - Mariel, StarQuest Social Media Concierge

Hi loff - Thank you SO much for your review! I love hearing when dancers have fun at StarQuest because I believe you dance to your full potential when you're enjoying the experience! The StarQuest team knows that you're often on-site for 30 hours over a competition weekend, so it's important to us that your time off-stage is as remarkable as your time dancing. Wishing you an amazing rest-of-season, and I hope we get to have more dance fun with you next year! Best - Mariel, StarQuest Social Media Concierge

Dear taptaptap - Wow! Your review put a smile on my face! I am overjoyed to hear that your daughter had such a positive experience at my Hackensack Regional last weekend! At StarQuest - it's important to us that you and your dancer have as wonderful a time on-stage as off. I'm grateful to hear that your daughter's nerves were abated after she settled into the day, and that my team members helped with that! Did you know that, when making staffing decisions for the season, one of the factors we consider is personality - so we can be sure your team members have the right attitude to deliver you a family-friendly, Broadway-quality dance competition. Wishing you and your dancer a great rest-of-season, and I hope we get to make more dance memories with you in 2018! With Kindness - Mariel, StarQuest Social Media Concierge

Hi lindseylovesdance - Wow! Thank you for your kind words about my dedicated road warriors Latoya and Jessica. I'm humbled to hear that you were so compelled by the excellent service they provided at your StarQuest Denver competition that you took the time to create a Dance Competition Hub account in order to write this review! We strive to make every attendee feel like a member of our extended dance family. Wishing you and your family a great rest-of-season, and I hope we get to make more dance memories with you in 2018! With Kindness - Mariel, StarQuest Social Media Concierge

Dear Letskeepdancing - Wow! Thank you for your review! It's great to hear your praise for StarQuest, and I appreciate that you noticed the family touches our team brings to each competition. It's our goal to deliver you a Broadway-quality, stress-free competition and I'm happy to hear that is what you experienced. Did you know that our road warriors train for 19-days, in order to prepare to serve you at StarQuest - including having the tools and training needed to register your daughter for Title right before she was scheduled to compete. Thank you again for your review, and I hope we get to make more dance memories with you next season! Best - Mariel, StarQuest Social Media Concierge

Hello Kimmy - Thank you for your review! We appreciate the opportunity to have hosted you at our Upland, CA Regional this season, and I'm happy to hear that you and your family enjoyed your StarQuest experience. My team and I recognize that it's not uncommon for families to spend 30-40 hours on-site on competition weekends, so it's important to us at StarQuest that your time off stage is as remarkable as the time when your dancer is competing. I appreciate your note on my video lobby and merchandise boutique team members. I will pass along your comment to their managers, so that they can reinforce the behavior standards we expect, as well as provide the necessary coaching during their upcoming competition weekends. In the meantime, if you send me your contact information, I will make sure that the video team contacts you so that you may place an order, and we will waive any shipping charges. Again, thank you for your review! Best - Mariel, StarQuest Social Media Concierge

Dear vfortner - Thank you for your review! I am grateful to hear that your first time at StarQuest was a good one! I love hearing that you and your dancers are pleased with your performance and the caliber of competition. I believe that year after year some of the top studios in the country continue returning to StarQuest due to the Broadway-quality experience we deliver. Thank you for your compliments on our road warriors! One of the qualities we hire for is a service-oriented, fun personality, and our team members' personality - combined with a minimum of 19 days of training - assures that they are ready and able to attend to all your needs on-site. Wishing you a great rest-of-season, and I hope we get to make more dance memories with you in 2018. With Kindness - Mariel, StarQuest Social Media Concierge

Hi gwen - Thanks so much for your review! With so many dance competitions in the industry, it's great to hear you think so highly of StarQuest! It's touches like our transitional music videos that relate to the entries that just performed that we believe add to the high-caliber experience StarQuest delivers. I will deliver your note to our video team - we are always looking for fun, appropriate music videos to add to our queue. Wishing you and your family a great rest-of-season. Best - Mariel, StarQuest Social Media Concierge

Hi key10fan - What an awesome story to take home from StarQuest! We think Keaton is pretty cool too, and we love having him as a part of the StarQuest family! I will definitely let him know his new stage manager and #1 fan appreciated the extra touches he added to your experience. Did you know that at StarQuest - one of the factors we hire for is personality? This assures us that the road warriors you interact with at competitions have the right attitude to make sure your competition experience is a good one! Wishing you an amazing rest-of-season, and I hope to be inspired by you again next season! With Kindness - Mariel, StarQuest Social Media Concierge

Dear jb - Thank you for this wonderful review, and for your praise of my team members - Katelyn and Naava from my Hackensack Regional competition last weekend. It warms my heart to hear how Naava went above and beyond to interact with your daughter and added such a special moment to her dance competition weekend. The StarQuest team's top priority is to create a supportive atmosphere at our competition, because we believe that when dancers feel encouraged, they shine brighter! Hope to make more dance memories with you soon! With kindness - Mariel, StarQuest Social Media Concierge

Dear sarahsarah - Thank you for your review! It puts a smile on my face to hear that BearKelly and our other Tour Bears bring you happiness before you perform! At StarQuest, it's important to us that you feel supported and confident when taking the stage - and the extra touches our road warriors add, like Tour Bears, help with that! Wishing you a great rest-of-season, and I hope that we get to make more dance memories with you next year! With Kindness - Mariel, StarQuest Social Media Concierge

Hi marydances - Thank you for your review! I love that you love your comfy, cute tee that you bought at StarQuest this year! our Merchandise Manager - Justine - works hard to make sure the items in our StarQuest Boutique will keep you looking and feeling great! It does concern me to hear that you found the judging unfair. StarQuest works very hard to remove the perception of bias from our judging. Some ways we do this are by doing our best to ensure judges are in no way connected to any of the studios competing on-site, as well as by not publishing studio names in the program - so judges are focused on the dance, and not where the dancer trains. I hope that after receiving your critiques from our judges, your studio director can provide some insight as to why your routines were adjudicated as such. It may comfort you that we never have the same judges in the same city two years in a row - meaning fresh eyes on your routine every year. I would love to continue the discussion with your studio director and see how we can continue to improve for next season, and get their feedback on their perception of the judges. Please feel free to have them contact me directly at the StarQuest office. Thank you again for your review, and I hope we get to make more dance memories with you in 2018! With Kindness - Mariel, StarQuest Social Media Concierge, mariel@starquestdance.com

Hello dianneh - Thank you for your review. I appreciate the time you took to take me through each aspect of what worked at my Youngstown competition last weekend - as well as what did not. One of the qualities we hire for at StarQuest is an individual's service-oriented, friendly personality. Your note is not taken lightly and will be rough to the attention of the team leads - so they can offer the necessary coaching and guidance at their events this weekend. Conversely, it warms my heart to hear that Naava (on video), Lyssa, Michael, and Jessica represented StarQuest the way we aim to be represented. Again, thank you for your review. Just like your dancer, the only way we can improve as a competition is by receiving notes. Wishing you a successful rest-of-season, and I do hope we get to continue to be inspired by your dancer next season! With Kindness - Mariel, StarQuest Social Media Concierge

Dear mommadancer - Thank you for your review. It means so much to me to hear thank you and your daughter - both longtime veterans of the dance competition circuit - hold StarQuest in such high regard! It is our utmost goal to be constantly improving, to deliver an exceptional dance competition for our attendees - and I am grateful that is what you continued to experience this year. Thank you for noticing the quality of our videos! All of our videos are shot by our highly-trained in-house road warrior team. I am concerned to hear that the team member you interacted with at our video lobby was unpleasant towards you, as one of the criteria we hire for is a service-oriented personality. If you could, please email me directly - noting which show you attended, as well as any specific instances of unprofessionalism you can recall - so we can offer the necessary coaching to the team member in question. Again, thank you so much for your review - and I do hope we get to crate more dance memories with you next season! With Kindness - Michael Ian Cedar, Lead Producer, StarQuest - michael@starquestdance.com